Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Our Return and Exchange Policy is designed to ensure a smooth process for returns and exchanges while addressing specific conditions. Please read the following guidelines carefully:

  1. Eligibility for Returns and Exchanges:
  • Items can be returned or exchanged within

7 days after the order has been delivered.

  • To be eligible for a return or exchange, items must be in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse returns or exchanges that do not meet the specified conditions.
  1. Exclusions:

  • Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.

  • Gift Cards and Electronic Gift Cards: Gift cards and electronic gift cards cannot be returned or exchanged.

  1. Return and Exchange Process:
  • Contact our customer support team

axii.mia@gmail.com to initiate the return or exchange process.

  • Provide your order number, the item(s) you wish to return/exchange, and the reason for the return/exchange.

  • Our team will guide you through the necessary steps and provide a return/exchange authorization.

  • Ship the item(s) back to us using a traceable shipping method. The return shipping costs are the responsibility of the customer.

  • Once we receive the returned item(s) and verify their condition, we will process the return or exchange.

  1. Refunds and Exchanges:

  • Refunds will be issued to the original payment method used during the purchase.

  • If you’re exchanging an item, any price difference will be charged or refunded accordingly.

  1. Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us within 48 hours of receiving the package.

  • Upon availability, we will arrange for a replacement or refund for the affected item(s).

  1. Processing Time:
  • Please allow 3-5 business days for us to process your return/exchange once the item(s) have been received.
  1. Contact Us:
  • For any questions or assistance related to returns and exchanges, please contact our customer support team at

axii.mia@gmail.com or through Instagram @XXXXXXX. Please note that adherence to these guidelines will ensure a hassle-free return or exchange experience.

Thank you for choosing AXII for your shopping needs!